Where to find further information about us and our services:
You can find everything you need to know about us Right Flow Plumbing Solutions Limited, and our services on our website or from giving us a call to discuss.
Right Flow offers services pertaining to all aspects of General plumbing.
If, after reading our terms and conditions you are unsure of our services please do contact us to discuss this further.
Review Discounts:
Blue Light Card Holder Discount:
For this discount to apply you will need to come direct to the Right Flow Plumbing Solution, if you use Checkatrade, Google Guaranteed OR Local Heroes, due to the cost of these services the discount cannot be applied.
For the discount to be applied the card must be shown and the named person on the card must be the person making the payment.
Blue Light Card holders will receive 10% off first 1/2hr charges
OAP Discount:
For this discount to apply you will need to come direct to the Right Flow Plumbing Solution, if you use Checkatrade, Google Guaranteed OR Local Heroes, due to the cost of these services the discount cannot be applied.
For the discount to be applied the Payee must be in receipt of a old age pension.
Those in receipt of a OAP will receive 10% off first 1/2hr charges
12 month guarantee on work:
All plumbing work done by Right Flow Plumbing Solutions is guaranteed for 12 months, in the instants that a fitting or pipework starts to leak within the 12 month guarantee then the time and materials needed to rectify the work will be covered. If parts are obtained by us they will be guaranteed, if a part we have obtained malfunctions within the 12 month period then we can cover the cost of the part but not the time taken to replace or repair the part. where you need Re-sealing of baths, showers, sinks & basins that have not been installed by Right Flow Plumbing Solutions are exempt from our guarantee, the is due to the possibility of underling issues such as movement, Right Flow Plumbing Solutions will endeavour to fix sealant leaks first time round.
Deposits taken & Cancelations
In some cases deposits are taken, at the cost of materials above £300 or at 25% of the cost of labour, whichever is grater (if less than £300 is estimated for the job then 50% of the estimated cost will be taken to a minimum of first 1/2hr or £65 will be taken). If materials have been sort and paid for by Right Flow Plumbing Solutions Ltd or the job is cancelled by the client within 72 hours of the agreed commence date any deposits paid by the client will not non-returnable.
Quoted jobs that are cancelled within 48 Hours of the booked commence date of the job are subject to be charged at the full quoted amount minus any materials that have not already been acquired.
You have the right to enter into this agreement as the owner or lawful occupier of the premises in which the request for services is made to us.
When entering into this agreement and requesting our services, you are confirming that you have the right to allow us to enter and alter the premises in which the services are requested be carried out, should it be found that you do not have the right to do so – you hereby indemnify us against all expenses and costs that may arise due to us carrying out any services at your request. If you are contacting us on behalf of another person you must be present to make payment at the time the work is completed; you undertake that you recognise that your agreement is with us and as such, you will remain liable for any services carried out at your request. If you are a landlord for example, the person on the premises who allows access to us shall be reasonably considered by us to have the authority to sign any applicable invoices for our services.
Our charges become payable as soon as the service is deemed to be completed by us at your premises.
We recommend that the person who is going to pay for the service is the person who remains on the premises whilst the services are being carried out by us. We accept payment via bank transfer or from all major debit cards. Any delays in this payment being made that result in us remaining at your premises shall be subject to our charging structure (in half an hour increments). If you cannot make payment by card or transfer you will need to pay cash upon completion and before we leave site. the charging time will not stop until payment is secured.
If you do not pay for your service and it is carried out with reasonable care and skill.
Under consumer regulations a contract for a service is not subject to a cooling off period once the service is delivered. This means that providing that our services are carried out with reasonable care and skill, we have the right to take legal action to ensure that a timely payment is made to us in respect of any services delivered by us.
All additional parts, materials or equipment hires are subject to separate charges.
Our hourly charges only cover the labour or time spent by us once we arrive at your premises, in some cases we will need to get parts during the job. Going to pick up additional materials will be classed as time on the job. All specialist parts or materials are subject to the charge as quoted to you at the time and we do not price match on this basis.
If your parts, products or materials are subject to a specialist order or over £300, we will take a minimum upfront deposit.
We will charge 100% of the value for any parts, products or materials that must be ordered especially for you, this is an up-front charge that must be paid prior to us ordering. Specialist parts ordered in this way are considered to be yours once you have made a full payment.
We reserve the right to uninstall and parts or goods that you do not pay for.
Goods such as parts only belong to you once you have made the full payment in respect to them. Therefore, any parts that are not fully paid by you will remain to be our property. If you refuse to make a full payment, it is our right to uninstall these goods and we will charge the applicable hourly rate to you for any extra time spent by our Engineers in uninstalling.
We cannot be held liable for any damage to your property during investigative work.
Where there is no clear reason as to why a particular part is defective at your premises, you may opt for our investigative and diagnostic services. You understand that this service may be subject to damage incurred to your premises whilst investigating at your premises to subsequently repair the fault, this is inclusive of without limitation the removal of bathroom suites, panels or furniture, tiles and tiling, floor coverings (carpet, rugs, laminate, wood, tiles), internal and external walls where pipework has or must be routed and this can be for any plumbing or drain related work. For similar reasons, we may also cause damage to wallpaper, paint, tiles, carpet and furniture during the course of investigation and restoration or repair services. Provided that, we always make this risk clear to you and you still choose to proceed with our services; we cannot be liable to you for damage (that was foreseeable by you) caused by us in delivering our services at your request. This means we will not remedy, repair or otherwise make good on any damage caused as this service is carried out at your own risk.
You must ensure that you take adequate steps to protect your personal possessions and furnishings prior to us carrying out our services.
It is your responsibility to take all reasonable steps in order to protect soft furnishings, furniture, fixtures and fittings prior to you engaging us in your services. We will make reasonable efforts to not cause any damage however, your possessions are left at your own risk and discretion, and it is recommended, that all items capable of incurring incidental damage in the space in which we have been enlisted are removed or otherwise covered before the commencement of our services as we are unable to accept any liability for any damage caused to these.
We are not able to clean or dispose of any waste after the provision of our service.
Although we will make every effort to ensure we are respectful of your premises, we are unfortunately unable to dispose of any waste products accumulated in the provision of our services on your behalf; this is inclusive of old parts or otherwise packaging or waste generated in completing your service.
If you request us to unclog a blockage, we are unable to guarantee any results and instead, our service (for which you pay) is our attempt at unclogging the concerned pipe(s).
We will always make reasonable endeavours to unclog or unblock any clogged pipes in waste and drainage systems when you enlist our blockage services, unfortunately due to the unpredictable nature of blockages in waste and drainage systems, we cannot guarantee any results whatsoever in carrying out this service. We also cannot guarantee or warrant that beyond the completion of our service your waste and drainage systems will not incur any blockages in the future.
We are unable to guarantee any effects whatsoever in attempting to clean any blockages of any frozen pipes or frozen drainage systems.
When you instruct us to carry out a blockage service in cold climates, you do so at your own risk as we cannot guarantee the effectiveness of our services when subject to lower climates. We are therefore unable to offer any warranty or guarantee on these services and cannot be held liable for any fractures found in frozen pipes or drainage systems provided that we make you reasonably aware of the risks involved and you choose to pursue our service nonetheless it is understood that you do so at your own risk.
Pump Installations.
Fitting a pump is a more effective way to boost the pressure of a gravity-fed system. However, with the additional pressure in the pipework, some fittings that are used to low pressure can fail and start to leak; this is something you need to consider and accept the responsibility and risk of. We cannot guarantee any existing pipework or fittings if leaks were to occur, in addition to this, appliances, taps, showers, etc may not be compatible with high pressure and should they not work correctly after fitting a pump to boost the pressure, we cannot take responsibility to change or fix appliances, showers, taps etc, at no cost, any rectifying any leaks or appliances, showers, taps, etc, would be an additional cost, which would be charged at our standard rates.
These Terms and Conditions constitute the entire agreement between us and you for the Powerflush of your heating system. Please read these Terms and Conditions carefully. You should pay particular attention to Clause 8 which sets out the extent of our liability under this contract. These Terms and Conditions are written to be as clear and self explanatory as possible but if there is anything that you do not understand or would like clarification on please call us on 01732 495797
SECTION – DEFINITIONS
The following definitions apply in these Terms and Conditions:
Central heating system – means the central heating system at the Premises including:
(i) the Boiler;
(ii) the Controls (including electrical temperature controls);
(iii) all pipes, radiators, valves, hot water cylinders and the central heating header tank. Contract – means these Terms and Conditions. Controls – means the programmer/time clock, room thermostat (if fitted), cylinder thermostat (if fitted) and zone valves (but excluding the fused spur switch and any thermostatic radiator valves).
Powerflush – means the Powerflush of your central heating system as further set out in clause 1.
Premises – means the domestic address where the Powerflush is carried out.
We/us/our– meansRight Flow Plumbing Solutions Ltd.
You/your – the person or people who have entered into this contract with us.
SECTION 1 – your CONTRACT
1.1 These Terms and Conditions shall become binding on you and us when:
1.1.1 You make a verbal Powerflush appointment; or
1.1.2 We receive payment of the price; whichever is the earlier, at which point this Contract shall come into existence.
1.2 Any quotation for the Powerflush is given on the basis that a binding contract shall only come into existence in accordance with clause 1.1.
1.3 Where we do not carry out an inspection of your central heating system before giving you a quotation, we will be relying on the information provided by you in giving this quotation. Should this information be inaccurate or if following an inspection of your central heating system we are unable to offer this product for any reason, we may increase the price or cancel this contract as a result. If we increase the price, we will tell you as early and as clearly as possible.
1.4 You must pay the price in full upon completion of the Powerflush. We will endeavour to carry out the Powerflush on the date(s) we have agreed with you. However occasionally performance may be affected by factors beyond our control and so this cannot be guaranteed. We will let you know if we become aware of an unexpected delay and we will arrange with you new date(s) to carry out thePowerflush.
SECTION 2 – YOUR CONTRACT
2.1 These Terms and Conditions shall become binding on you and us when:
2.1.1 You make a verbal Powerflush appointment; or
2.1.2 We receive payment of the price; whichever is the earlier, at which point this Contract shall come into existence.
2.2 Any quotation for the Powerflush is given on the basis that a binding contract shall only come into existence in accordance with clause 2.1.
2.3 Where we do not carry out an inspection of your central heating system before giving you a quotation, we will be relying on the information provided by you in giving this quotation. Should this information be inaccurate or if following an inspection of your central heating system we are unable to offer this product for any reason, we may increase the price or cancel this contract as a result. If we increase the price, we will tell you as early and as clearly as possible.
2.4 You must pay the price in full upon completion of the Powerflush. We will endeavour to carry out the Powerflush on the date(s) we have agreed with you. However occasionally performance may be affected by factors beyond our control and so this cannot be guaranteed. We will let you know if we become aware of an unexpected delay and we will arrange with you new date(s) to carry out the Powerflush.
Prior to carrying out the Powerflush, we will advise you of any deficiencies with your central heating system that may cause a problem with your central heating system to return after the Powerflush has been undertaken
reasonably incurred in connection with the contract which we shall be entitled to invoice you for.
SECTION 3 – THE POWERFLUSH
3.1 In carrying out a Powerflush of your central heating system, We shall:
3.2. Add chemicals to your central heating system;
3.3. Remove your central heating pump and check it’s condition. We will tell you if it needs replacing and provide a quote for us to do this;
3.4. Use a Kamco powerflush machine to flush through each radiator and section of your central heating system including the boiler;
3.5. Add an inhibitor to your central heating system once the work has been completed, which will help to prevent future corrosion inside the central heating System.
SECTION 4 – DURING & AFTER THE POWERFLUSH
4.1 When carrying out the Powerflush, We will:
4.2. take reasonable care to avoid disruption at your premises;
4.3. remove all waste material;
4.4. clean up after ourselves.
4.5. Whilst we will use all reasonable endeavours to discover any deficiencies with your central heating system before carrying out the Powerflush, we are not responsible for any damage caused by the Powerflush as a result of any faulty components and equipment, poorly made joints or pin-holed radiators caused by internal or external corrosion that could not have been reasonably identified before the Powerflush commenced.
4.6. The aim of power flushing is to clean corrosion debris and limescale from heating systems as thoroughly as possible. Due to the materials system components are made from, specifically iron and steel, there will always be some corrosion debris on metal surfaces and subsequently in circulation. Similarly, fresh water added to systems will contain an amount of dissolved limescale, which can subsequently deposit onto systems components. Some corrosion debris may remain in the system after power flushing due to:
4.6.1. System components (heat exchangers, diverter valves, thermistors, pumps, air vents / separators, pressure vessels, PRV’s, cold feed pipes, motorised valves, TRV’s, filling loops etc) may not allow all corrosion debris or limescale to be removed due to their design, position or condition.
4.6.2. Solid blockages in pipes or stuck valves can prevent circulation and therefore cleaning of a pipe circuit or radiator.
4.6.3. Ongoing corrosion due to design faults such as: systems pumping over into feed and expansion header tank, pumps drawing in air or the presence of different metals leading to electrolytic corrosion
SECTION 5 – ACCESS TO PREMISES
5.1. It is your responsibility to let us into the premises at the time of our appointment to carry out the Powerflush. If we are not able to gain access to the premises at the time of the appointment, because you are not available to provide access we will not be able to carry out the Powerflush. In these circumstances, we will write to you and inform you that we were not able to carry out the Powerflush.
5.2. If we fail to gain access to your premises to carry out the Powerflush at the time of the appointment, we reserve the right to charge you for our costs in attending your premises for that appointment. If we fail to gain access on two consecutive occasions, we may cancel your contract.
SECTION 6 – AFTER THE POWER FLUSH
6.1. It is your responsibility to ensure before we begin a power flush that there is adequate water, gas and electricity supply to your home and drainage. If not we have the right to cancel the contract without liability on its part.
6.2. We will not be responsible for any leaks identified in the central heating system following a power flush unless this is due to our negligence. Should leaks occur we will not be responsible for the taking up of carpets and floor coverings (including tongue and groove, parquet, hard wood, rubber, tiled floors or other). You may decide to call a specialist contractor to do this work for you. In such case, it will be your responsibility to replace the flooring when the work has been completed. Following our work we will not be responsible for redecoration, cleaning or removing of odours that may be required.
6.3. Following a power flush we will not be responsible for replacement appliance components, radiators, auto air-vents, pumps and system pipework identified as requiring replacement due to the age and condition of the system
6.4. Boiler and heating system noises (e.g. kettleing heat exchangers, pipework noises) are often symptoms associated with debris and corrosion. Some noises can persist following a power flush, this is not an indication of the work not having been carried out thoroughly
SECTION 7 – CONDITIONS AT THE PREMISES
7.1 You are responsible for making sure that:
7.1.1 conditions at the premises are suitable for us to carry out the Powerflush;
7.1.2 all the necessary facilities, services and supplies are already installed and working at the Premises. These include earthing and the supply of gas, electricity and Water.
7.2 If we consider that the conditions at your premises are not suitable for us to carry out the Powerflush.
7.3 Before We carry out the Powerflush, you must clear any furniture or fittings from any rooms or roof space that we need to enter to carry out the Powerflush. If you would like us to carry out any exceptional clearing work, we can do so but we are not liable for any damage caused as a result (unless we have been negligent) and we may charge you a small amount to carry out this work (which we will agree with you beforehand).
SECTION 8 – LIABILITY
8.1 We are liable for death or personal injury caused by our negligence and for any other matter for which it would be illegal or unlawful for us to exclude or limit or attempt to exclude or limit our liability.
8.2 We are responsible for any direct loss that is a foreseeable consequence of our breaching this contract, our negligence or our breach of statutory duty. We are not liable for any other loss, including (but not limited to):
8.2.1 losses caused by an event or circumstances beyond our reasonable control; 8.2.2 any loss of income, revenue, profit or anticipated savings;
8.2.3 any business losses.
8.3 We are not liable for:
8.3.1 any damage caused by failures of your central heating system, that result from your decision not to carry out remedial work that We have recommended;
8.3.2 normally insured risks, such as subsidence, structural repairs, fire, theft, accident, explosion, flood or storm;
8.3.3 remedial work arising from structural or renovation work carried out in the premises by you or a third party, or example the removal of radiators or addition of new equipment or system extensions
SECTION 9 – GENERAL PROVISIONS
9.1 This contract is personal to you and the premises. You may not transfer your rights or obligations under this contract to any other person or property without our prior written consent.
9.2 We may transfer our rights and obligations under this contract to another company. If we do so, this will not affect our and your obligations or liabilities under this contract.
9.3 Nothing in this contract will affect either our or your statutory rights.
9.4 If two or more people have entered into this contract with us, each person will be jointly and severally liable to us for any money owed. This means we will be entitled to claim all of the money owed from any person.
9.5 This contract is governed by the laws of England and Wales
